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Our Team


Heather Hartman, Ph.D.
Associate Vice Provost for Institutional Effectiveness
hhartman@utk.edu | 865-974-3635

Strategic | Learner | Achiever | Responsibility | Relator


  • Manages all aspects of Institutional Effectiveness
  • Serves as Institutional Accreditation Liaison to the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) and ensures compliance with SACSCOC and US DOE policies and regulations
  • Coordinates Academic Program Review (APR) for the Provost Office
  • Leads annual and long-range planning efforts for departments’ evaluation and assessment processes
  • Coordinates academic accessibility initiatives and compliance; collaborates with general counsel to address legal issues related to academic accessibility
  • Supports efforts to secure and maintain programmatic accreditations
  • Participates in meta-assessment and supports student learning outcomes assessment at the program level
  • Leads campus efforts to maintain the institution’s Academic Program Inventory


Michael McFall
Director of Academic Assessment
mmcfall@utk.edu | 865-974-5120
 Belief | Relator | Developer | Responsibility | Connectedness 


  • Primary liaison to the Tennessee Higher Education Commission (THEC) for the Quality Assurance Funding (QAF) program
  • Coordinates the online administration of the California Critical Thinking Skills Test (CCTST)
  • Serves as the chair of the Academic Assessment Council
  • Assists with the planning, assessment, review, and reporting of programmatic student learning outcomes as part of the university’s Assessment Steering Committee
  • Provides support for the planning and documentation of Volunteer Core student learning outcomes assessment in conjunction with the Volunteer Core Assessment Committee
  • Assists with faculty credentialing in collaboration with Faculty Affairs


Ashley Charsha
Assistant Director of Academic Assessment
acharsha@utk.edu | 865-974-8617
 Harmony | Consistency | AnalyticalResponsibility | Input


  • Provides consultation support and training opportunities for program-level outcomes assessment
  • Leads the university’s annual meta-assessment process
  • Serves on the university’s Assessment Steering Committee
  • Coordinates the Major Field requirement of the THEC Quality Assurance Funding process
  • Assists in the implementation and training of end-users for the university’s compliance planning and reporting system (HelioCampus)
  • Administrator for the UTASSESS listserv


Elizabeth Pemberton
Assistant Director of Academic Assessment
epembert@utk.edu | 865-974-1429
 Individualization | Strategic | Connectedness | Restorative | Context


  • Administers all aspects of TNVoice (Tennessee Volunteer Online Instructor & Course Evaluation) including technical support, reporting issues, and staying current on best practices in student evaluation of instruction
  • Provides support for the administration of the National Survey of Student Engagement (NSSE) and related surveys (BCSSE and FSSE).  Also provides analysis of the surveys for the university community as well as for the THEC Quality Assurance Funding process
  • Oversees the annual evaluation for Deans and Department Heads
  • Serves on the university’s Assessment Steering Committee


Ashley M. Browning, M.A.
Compliance System Specialist
ashleyb@tennessee.edu | 865-974-9758
Connectedness | Strategic | Empathy | Individualization | Includer


  • Manages all aspects of the university’s compliance planning and reporting system (HelioCampus) and the required interface with other technology systems (Canvas, Banner, etc), including training design and implementation.
  • Administrator for the IE website, including document management within TRACE
  • Administrator for the UTASSESS listserv
  • Maintains programmatic accreditation files and provides data and reports for communication to external accrediting agencies
  • Serves on the university’s Assessment Steering Committee


Jennifer Meunier
Academic Program Specialist
jmeunie1@utk.edu | 865-974-2794

Intellection | Learner | Relator | Achiever | Developer



Rachel Shultz
Administrative Assistant
rshultz5@utk.edu | 865-974-6964

Achiever | Restorative | Arranger | Futuristic | Competition